Privacy Policy

Danielle’s Pet Grooming respects your privacy and protects the personal information collected through our website, forms, booking system, communications, payment services, and grooming operations.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you.

Accountability

Danielle’s Pet Grooming is responsible for personal information under its control.

Danielle, Owner of Danielle’s Pet Grooming, serves as the Privacy Officer and responds to questions, access requests, correction requests, and privacy complaints.

Information We Collect

We collect information needed to provide safe and reliable grooming services, including:

• Your name, telephone number, email address, mailing address, and emergency contact information.

• Your dog’s name, breed, age, grooming history, veterinarian information, medical conditions, medications, injuries, allergies, sensitivities, mobility concerns, and behavioural history.

• Appointment details, requested services, grooming instructions, service history, cancellations, no-shows, charges, invoices, and payment status.

• Signed waivers, client agreements, consent selections, and communication preferences.

• Messages, emails, text messages, phone call details, reviews, feedback, and other communications.

• Photographs or videos of your dog when you provide separate media consent.

• Website information such as your IP address, browser type, device type, pages visited, referral source, and cookie data.

When online payments are offered, payment card information is processed by a third-party payment provider. Danielle’s Pet Grooming receives transaction information but does not store your full payment card number.

How We Collect Information

We collect information:

• Directly from you when you contact us, request an appointment, complete a form, sign a waiver, make a payment, or communicate with us.

• From a person authorized to book or manage grooming services for your dog.

• Through observations made during grooming appointments.

• Automatically through website cookies, analytics, security tools, and communication systems.

• From service providers helping us manage bookings, communications, forms, payments, and website operations.

How We Use Information

We use personal information to:

• Respond to questions and appointment requests.

• Schedule, confirm, reschedule, and manage appointments.

• Send appointment reminders and service-related messages.

• Provide grooming services and maintain grooming records.

• Protect the health and safety of dogs, clients, staff, and visitors.

• Review health, behavioural, coat, and grooming information before and during services.

• Contact you or a veterinarian during an emergency.

• Prepare invoices, process payments, collect outstanding amounts, and maintain financial records.

• Apply cancellation, no-show, cleanup, flea-treatment, and other disclosed service fees.

• Manage signed waivers, consents, and client agreements.

• Respond to concerns, complaints, insurance matters, or legal claims.

• Maintain and improve our website, services, communications, and client experience.

• Send promotional messages when we have the consent or legal authority required to do so.

• Publish photographs or videos of your dog when you have provided separate media consent.

• Meet legal, tax, accounting, insurance, and regulatory requirements.

Consent

By voluntarily providing personal information, you consent to its collection, use, and disclosure for the purposes explained when the information is collected and in this Privacy Policy.

Optional consent, including promotional communication and public use of dog photographs or videos, is requested separately. Refusing optional consent does not prevent your dog from receiving grooming services.

You have the right to withdraw consent by contacting us. Withdrawal applies to future use and disclosure. Withdrawal does not affect information already handled with valid consent or information retained for legal, payment, safety, insurance, or business requirements.

If required information is withdrawn, Danielle’s Pet Grooming might be unable to provide or continue a requested service.

When We Share Information

Danielle’s Pet Grooming does not sell or rent personal information.

Information is shared only where reasonably required with:

• Staff and contractors who need the information to provide services.

• Website hosting, client-management, booking, form, communication, email, text-message, payment, accounting, analytics, storage, and security providers.

• A veterinary clinic or emergency service when urgent care is required.

• Accountants, insurers, legal advisers, or other professional advisers.

• Government authorities, regulators, law enforcement, or courts where disclosure is required or permitted by law.

• A buyer or successor if the business or its assets are sold, transferred, or reorganized, subject to appropriate privacy protections.

Service providers receive only the information needed to perform their assigned services.

Cookies and Website Information

Our website uses cookies and similar technologies to support website operation, security, forms, booking features, traffic measurement, and service improvement.

Your browser settings allow you to block or delete cookies. Some website features might not work properly when cookies are disabled.

Third-party analytics or service providers also collect technical information according to their own privacy policies.

Information Processed Outside Canada

Some technology and service providers process or store information outside British Columbia or Canada. Information handled in another country is subject to the laws and lawful access requirements of that country.

Danielle’s Pet Grooming selects service providers with reasonable privacy and security practices and limits the information shared with them.

Protecting Information

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, collection, use, disclosure, copying, modification, loss, or disposal.

Access is restricted to people who need the information for legitimate business purposes.

Retaining Information

We retain personal information only for as long as needed to:

• Provide services and maintain a useful grooming history.

• Manage the client relationship.

• Complete payments and accounting records.

• Respond to disputes, insurance matters, or legal claims.

• Meet legal, tax, and regulatory requirements.

Where information is used to make a decision directly affecting you, it will be retained for at least one year where required by law.

Information no longer required for legal or business purposes is securely deleted, destroyed, or made anonymous.

Access and Correction Rights

You have the right to request:

• Access to personal information under our control.

• Information about how your personal information has been used or disclosed.

• Correction of inaccurate or incomplete personal information.

We will verify your identity before responding. Access remains subject to legal exceptions, including information protected by privilege or information revealing another person’s personal information.

Marketing Communications

Promotional emails and text messages are sent only with the consent or legal authority required under Canadian law.

You can stop promotional messages by using the unsubscribe option provided, replying STOP to an eligible text message, or contacting us.

Appointment confirmations, reminders, payment notices, safety information, and other service messages are not promotional messages. These messages might continue while you have an active appointment or client relationship.

Photographs and Videos

Danielle’s Pet Grooming requests separate permission before publicly using photographs or videos of your dog for portfolio, educational, promotional, website, or social-media purposes.

No personal client information will be included with the image unless you provide separate consent.

You have the right to withdraw media consent for future use. Withdrawal does not affect material already published or copies shared by other people before the withdrawal request.

Minors

Clients must have the legal authority to book services and provide the required information and consents. A parent or legal guardian must complete the booking and agreements for anyone who has not reached the age of majority in British Columbia.

Third-Party Websites

Our website might include links to social-media platforms, payment providers, maps, review sites, or other third-party services. Their privacy policies govern information collected directly by those services.

Changes to This Policy

Danielle’s Pet Grooming reserves the right to update this Privacy Policy as services, technology, or legal requirements change.

The current version and effective date will be posted on the website.

Contact the Privacy Officer

For privacy questions, complaints, access requests, correction requests, or consent withdrawals, contact:

Danielle Cox
Danielle’s Pet Grooming
1448 Belcarra Road
Duncan, British Columbia
V9L 5P2
Telephone: 250-746-0052

If a privacy concern is not resolved, you have the right to contact the Office of the Information and Privacy Commissioner for British Columbia at www.oipc.bc.ca.