Terms & Conditions

These Terms and Conditions govern your use of the Danielle’s Pet Grooming website and all appointments and grooming services provided by Danielle’s Pet Grooming.

By using the website, submitting a form, requesting or confirming an appointment, or purchasing a service, you agree to these Terms and Conditions.

A signed Dog Grooming Liability Waiver and Consent form is also required before grooming services are provided.

Business Information

Danielle’s Pet Grooming provides dog grooming services in Duncan, British Columbia.

Contact Information:

Danielle’s Pet Grooming
1448 Belcarra Road
Duncan, British Columbia
V9L 5P2
Telephone: 250-746-0052

Client Authority

You confirm you are the dog’s legal owner or have full authority from the legal owner to request services, provide instructions, make grooming decisions, authorize emergency care, and accept these Terms and Conditions.

You agree to provide complete and accurate information about yourself and your dog.

Appointment Requests

An appointment request is confirmed only after Danielle’s Pet Grooming provides confirmation.

Appointment times are reserved specifically for your dog. Service length and completion times are estimates because each dog’s coat, behaviour, health, stress level, and grooming needs differ.

Health and Behaviour Disclosure

Before each appointment, you must disclose all known information affecting safe grooming, including:

• Medical conditions.

• Injuries or recent surgery.

• Seizures, arthritis, heart conditions, breathing concerns, or mobility issues.

• Skin conditions, allergies, sensitivities, or infections.

• Anxiety, fear, aggression, biting, or handling concerns.

• Medications and veterinarian instructions.

• Previous grooming incidents or negative grooming experiences.

Danielle’s Pet Grooming relies on this information when deciding how to handle and groom your dog.

You remain responsible for harm, additional costs, or service interruptions resulting from inaccurate, incomplete, or withheld information.

Grooming services do not replace veterinary care or medical advice.

Safety and Grooming Decisions

The comfort, safety, and well-being of your dog come before cosmetic results.

Danielle’s Pet Grooming reserves the right to modify, shorten, postpone, or stop a service where continuing would place your dog, staff, or another person at risk.

Specific styles, coat lengths, finishes, and completion times are not guaranteed.

Puppies, Senior Dogs, and Special-Needs Dogs

Puppies might have limited tolerance because of their age or lack of grooming experience. Sessions might be shortened or adjusted to support a safe and positive introduction to grooming.

Senior dogs and dogs with medical, mobility, or behavioural concerns might experience greater stress or fatigue. Services will be adjusted or stopped when continuing would place the dog’s well-being at risk.

Coat Care and Matting

Regular brushing and combing at home are required for dogs kept in growing or longer coat styles.

Danielle’s Pet Grooming does not perform painful or excessive dematting. If matting is present, the available options depend on the condition of the coat and the dog’s safety.

A humane shave or short clip might be recommended or completed where authorization has been provided through the signed grooming waiver.

Removing a matted coat involves known risks, including redness, irritation, clipper sensitivity, small nicks, hidden skin conditions, bruising, and changes in appearance.

If you decline the recommended coat removal and choose to take your dog home to remove the matting yourself, a fee equal to 50% of the scheduled appointment applies.

Cosmetic appearance never takes priority over your dog’s comfort and safety. Humanity Over Vanity guides all grooming decisions.

Cancellations, Rescheduling, and No-Shows

Cancellations or rescheduling require at least 24 hours’ notice. Weekend appointments require at least 48 hours’ notice.

Notice must be provided by calling 250-746-0052 or responding to the appointment reminder text.

Late cancellations, late rescheduling, and no-shows are subject to a fee of up to 50% of the scheduled groom. Danielle’s Pet Grooming applies this fee at its discretion to the next appointment.

Late Arrivals

Arriving 15 minutes or more after the scheduled appointment time disrupts the grooming schedule and affects other clients.

A late arrival might result in shortened services or rescheduling. Any cancellation fee connected with rescheduling will follow the cancellation policy.

Pre-Appointment Relief and Cleanup Fees

You must give your dog an adequate opportunity to relieve itself before arriving.

Cleanup fees range from $5 to $35, depending on the amount of cleanup required.

A dog that soils its crate after drying might require a second bath to maintain professional grooming standards. Related time and service costs will be added where applicable.

Fleas

The grooming environment carries a risk of flea exposure despite regular cleaning and sanitation.

You will be notified if fleas are found on your dog.

Danielle’s Pet Grooming reserves the right to use flea shampoo when needed. A $5 flea-shampoo charge applies.

Flea prevention and ongoing flea treatment remain the owner’s responsibility.

Drop-Off, Pickup, and Grooming-Area Safety

Please follow the drop-off and pickup arrangements confirmed for your appointment.

Wait for the agreed pickup time or a notification stating your dog is ready. Early arrival can distract or excite dogs and interfere with safe completion of the groom.

If you request your dog before the groom is complete, the full scheduled service price still applies.

Clients and visitors must not interact with dogs while they are on grooming tables. Only authorized staff are permitted in restricted grooming areas.

Prices, Additional Charges, and Payment

Website prices and appointment estimates are based on the information available at the time of booking.

Final pricing depends on the selected services, dog size, coat type, coat condition, behaviour, service time, product requirements, and any disclosed additional charges.

Applicable cancellation, matting, cleanup, flea-treatment, and other authorized charges will be added to the account.

You agree to pay all amounts shown on the booking confirmation or final invoice when due.

Prices and service offerings are subject to change. Changes will not alter the price of a completed service.

Emergency Veterinary Care

If an emergency occurs during grooming, Danielle’s Pet Grooming will make reasonable efforts to contact you.

If you cannot be reached and immediate care is reasonably required, you authorize Danielle’s Pet Grooming to contact a veterinarian or transport your dog for veterinary attention.

You remain responsible for all veterinary, transportation, medication, and treatment costs.

Photography and Media

Danielle’s Pet Grooming requests separate permission before using photographs or videos of your dog for educational, portfolio, promotional, website, or social-media purposes.

Media consent is optional and does not affect access to grooming services.

No personal client information will be published with your dog’s image unless you provide separate permission.

Service Results and Client Concerns

Grooming results depend on coat condition, matting, previous grooming, behaviour, health, movement, client instructions, and the dog’s tolerance during the appointment.

If you have a concern about a completed service, contact Danielle’s Pet Grooming as soon as possible. We will review the concern and determine whether a safe and reasonable adjustment is appropriate.

An adjustment will not be performed where the dog’s coat, skin, health, behaviour, or stress level makes further grooming unsafe.

Refusal or Discontinuation of Service

Danielle’s Pet Grooming reserves the right to refuse, pause, or discontinue service for reasons including:

• Safety or animal-welfare concerns.

• Aggressive, dangerous, or highly stressed behaviour.

• Undisclosed medical or behavioural information.

• Repeated missed appointments.

• Unpaid fees.

• Abusive, threatening, or unsafe conduct.

• Failure to follow salon policies or staff instructions.

Grooming Risks and Liability Waiver

Grooming involves handling, water, dryers, clippers, scissors, restraints, grooming tables, and other equipment. Some risk exists even when reasonable care is used.

Your signed Dog Grooming Liability Waiver and Consent form forms part of your agreement with Danielle’s Pet Grooming and addresses grooming risks, emergency care, media consent, and release of liability.

To the fullest extent permitted by law, Danielle’s Pet Grooming is not responsible for injury, illness, stress, or loss resulting from:

• An undisclosed or pre-existing medical or behavioural condition.

• Inaccurate or incomplete information provided by the client.

• A dog’s unpredictable movement or behaviour.

• Normal and disclosed risks connected with humane mat removal or coat shaving.

• The client’s failure to follow grooming, pickup, veterinary, or aftercare instructions.

Nothing in these Terms limits any right or liability which cannot legally be limited or excluded.

Website Use

You agree not to:

• Submit false, misleading, harmful, or unlawful information.

• Attempt to access accounts, systems, forms, or information without authorization.

• Interfere with website security or operation.

• Upload malicious code or harmful material.

• Copy, reproduce, or commercially exploit website content without written permission.

Danielle’s Pet Grooming reserves the right to restrict access where website misuse is suspected.

Website Availability and Information

Danielle’s Pet Grooming works to keep website information accurate and available.

Website content is provided for general information. Service descriptions, prices, hours, availability, and policies are subject to change.

Danielle’s Pet Grooming does not guarantee uninterrupted or error-free website operation.

Intellectual Property

The Danielle’s Pet Grooming name, logo, branding, website design, written content, graphics, and original photographs are owned by Danielle’s Pet Grooming or used with permission.

You must receive written permission before copying, modifying, publishing, selling, or using this content for commercial purposes.

Third-Party Services and Links

The website might connect to third-party booking, payment, map, review, social-media, or communication services.

Danielle’s Pet Grooming does not control third-party websites or their content, availability, security, or privacy practices. Your use of those services is governed by their own terms and privacy policies.

Limitation of Website Liability

To the fullest extent permitted by law, Danielle’s Pet Grooming is not responsible for indirect, incidental, special, or consequential losses arising from website use, website downtime, third-party services, or reliance on general website information.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

Privacy

Personal information is handled according to the Danielle’s Pet Grooming Privacy Policy and applicable privacy laws.

By submitting personal information, you confirm you have reviewed the Privacy Policy.

Changes to These Terms

Danielle’s Pet Grooming reserves the right to update these Terms and Conditions.

The current version and effective date will be posted on the website. Updated terms apply to future website use, bookings, and services after publication.

Governing Law

These Terms and Conditions are governed by the laws of British Columbia and the applicable laws of Canada.

Any legal proceeding relating to these Terms or services provided by Danielle’s Pet Grooming will take place in British Columbia unless applicable law requires otherwise.

Severability

If any part of these Terms is found invalid or unenforceable, the remaining terms will continue in effect.

Complete Agreement

These Terms and Conditions, the Privacy Policy, Grooming Policies and Client Agreement, appointment confirmation, invoice, and signed Dog Grooming Liability Waiver and Consent form form the complete agreement between you and Danielle’s Pet Grooming.

Where documents address the same subject differently, the signed waiver or specific written appointment agreement governs, subject to applicable law.

Contact

Questions about these Terms and Conditions should be directed to:

Danielle’s Pet Grooming
1448 Belcarra Road
Duncan, British Columbia
V9L 5P2
Telephone: 250-746-0052